The Urban Tails Community Program

Our Community program is our latest leap forward - crafted to empower every pet parent in Ontario with the resources, knowledge, and community support they need to ensure their pets live their best lives right at home.

Why "Community"? Because the future of animal welfare depends on it.

Our vision is simple but bold: transform animal welfare by making sure every pet owner has access to top-tier resources and support. We’re tackling the root causes that lead to pets being surrendered, with a proactive approach centered on education and accessibility. From free training events and counselling to pet food banks and access to care, our Community Hub is here for pets and their people.

What You'll Discover:

  • Resources, Tailored for You: From a curated list of everything a pet owner could need, to customized advice for your unique pet situation, we’ve got you covered.

  • Open to All, Always: Whether you adopted from us or not, we don’t discriminate. We're here to support pets and their people by offering equal access to our resources.

  • Learn, Grow, Thrive: Dive into a world of pet care knowledge designed to empower. Understanding your pet’s needs leads to a healthier, happier life together.

  • Connect and Share: Step into a supportive space. Share your journey, seek advice, and discover the power of a community that gets it. Pets are our passion, and in this Community, every story matters.

By making a difference in the lives of pets and their owners, we hope to create a future where every pet is loved, cared for, and cherished as part of the family.


Training Support

We made a guide for you.

The number one reason for surrender in the past two years that we’ve seen has been behaviour related.

More specifically, we’re seeing a lack of training in the home that leads to unwanted behaviours, causing families to feel like they have no other choice but to surrender. In an effort to provide more access to training support, we made a public-friendly iteration of our training guide for you to download. This version closely resembles the guide that all of our fosters and adopters receive prior to taking an Urban Tails dog into the home.

Crafted with care and expertise, it's your free digital handbook for accessible, effective pet training strategies. Whether you’re a pet parent aiming to strengthen your bond or just curious about dog behaviour and training techniques, this guide has got you covered.

Alternatively, if you’d like to chat with our team about general training advice and guidance at no cost, please email us here. We’re happy to connect with you, whether you’ve adopted from us or not, and work together to support training efforts in the home.

Trainers

We’ve put together a list of trainers by region for you to contact for those issues that require extra attention.

training tips

  • Separation anxiety is stressful for dog owners and dogs alike.

    A great way to get ahead of separation anxiety before it gets any worse, is to be sure you’re following the rules, boundaries and structure guidance we’ve laid out earlier on this page.

    Establishing boundaries and structure with your dog will alleviate separation anxiety symptoms, as you are fostering a calm, confident and structured home environment for your dog. Healthy boundaries with your pets are as important as they are with anyone!

    If you’ve already began to notice signs of separation anxiety with your dog, click here to download and learn more about what you can do to help.

  • Leash reactivity can manifest in various ways such as barking, lunging, growling, whining, or pulling on a leash when your dog is reacting to something. Your furry friend may show reactivity towards other animals, dogs, people, or objects.

    Leash reactivity is caused by dogs feeling "trapped" on a leash, and they struggle to deal with their emotions.

    Although it's commonly labelled as "aggression," most leash-reactive dogs are just frustrated and display a flight or fight response as they don't know how to cope with their stressors.

    It's best to work with a professional to assess your dog and identify the reason behind their reactivity, which may include fear, excitement, insecurity, or lack of control.

    To establish healthy boundaries and help your dog overcome leash reactivity, it's crucial to focus on developing a healthy bond with your furry friend, use proper walking techniques on a short leash, provide structure, and teach them to ask for permission to do things.

    Additionally, reward good behaviour with verbal praise, pets, toys, or food and avoid dog parks with unbalanced dogs.

    At Urban Tails Rescue, we concentrate on cultivating healthy human-canine relationships, becoming someone that your dog can trust and look up to for guidance. We believe that reactive dogs need a reliable person to guide them through life and show them that they don't need to react or take care of the situation.

    Please seek the assistance of a professional if you are struggling. Reactivity can be worked on and overcome, allowing you and your furry friend to live a more stress-free life!

  • Resource guarding can appear in many ways. Dogs may guard family members, food, toys, furniture or other high value items as a means of protection.

    Dogs often begin resource guarding for a variety of reasons. One way to prevent this behaviour from forming is establishing your role in leadership calmly and confidently. A strong way to start is by ensuring you are enforcing, you guessed it, rules and boundaries with your dog(s)!

    Setting boundaries and rules for your dog to follow helps in establishing the pack order in the household. This creates a calm and balanced dog over all.

    So, what should you do if you begin noticing signs of resource guarding in your dog? Click here to read more about resource guarding prevention/ how to reverse resource guarding behaviours in your dog.

  • Before considering surrendering your pet to a rescue, there are several important steps and considerations that you can explore.

    Firstly, it is crucial to assess the reasons behind the decision. Evaluate whether the issue can be resolved through training, behaviour modification, or medical intervention. Consulting with a veterinarian or animal behaviourist can provide valuable insights and potential solutions.

    Additionally, you can always reach out to Urban Tails or other local animal welfare organizations, rescue groups, or pet-specific support networks, as we offer resources and guidance for addressing various challenges at no cost.

    Exploring temporary fostering options can be another avenue to consider, allowing your pet to receive the care and attention they need while you work through personal circumstances.

    Finally, prioritize communication and honesty. Openly discuss your concerns with friends, family, or trusted individuals who may offer assistance or guidance.

    Remember, surrendering a pet should be the last resort, and by proactively seeking alternatives and resources, you can potentially find a solution that benefits both you and your pet.

    If you’ve exhausted every possible option listed above but you are still in need of rehoming your pet, you can fill out our owner surrender form here.

    Please note, we do not always have the foster space or resources to facilitate owner surrender requests and cannot guarantee that there is space for your pet with us.

    We are happy to work with you directly to resolve any issues you may be having with your pet as an alternative option to surrender.

PET FOOD BANK

We’ve launched a food bank for pets. You can access our food bank through various pop-up locations or by-request.

We recognize that the cost of caring for a beloved pet can feel overwhelming right now. With the launch of our pet food bank, we aim to ease this burden for pet owners who are grappling with food insecurity for their companion animals. Our initiative is founded on understanding and compassion, offering a judgment-free opportunity to stock up on food for your pet.

 

More resources

Veterinary Services

We’ve put together a list of veterinary services by region for you to contact if needed.

  • Nelson Animal Hospital - 2400 Guelph Line, Burlington, ON

    Alton Village Animal Hospital - 4900 Palladium Way, Burlington, ON

    Vetwell - 20 Clappison Ave. Waterdown, ON

    East Mountain Animal Hospital - 1175 Stone Church Rd E, Hamilton, ON

  • Beaches Animal Hospital - 2304 Queen St E, Toronto, ON

  • East Village Animal Hospital - Hamilton

    East Village Animal Hospital - Kitchener

    East Village Animal Hospital - London

  • Hamilton Emergency - 50 Dundurn Street South, Hamilton, ON

    Ontario Veterinary College, University of Guelph - 28 College Avenue West, Guelph, ON

    Mississauga Oakville Veterinary Emergency Hospital - 2285 Bristol Cir, Oakville, ON

    Lakeshore Animal Health Partners - 806 Southdown Rd, Mississauga, ON

    Central Toronto Veterinary Referral Clinic - 1051 Eglinton Avenue West, Toronto, ON

    Veterinary Emergency Clinic and Referral Centre - 920 Yonge St. Suite 117. Toronto, ON

  • Smart.Vet
    647-695-5411
    https://smartvet.ca/

  • SOAR Veterinary Services - 4129 Harvester Road, Burlington, ON
    https://www.soarvetservices.com/

    Four Paws Rehab + Fitness - 931 Queen Street W, Toronto, ON
    https://www.fourpawsrehab.ca/

Post adoption

  • Dogs can get stressed when they move to a new home. The surroundings are unfamiliar and so are the people. Please take into consideration that depending on the previous environment your new family member has come from, it can directly affect how they transition into the home- and how long it can take. This is especially the case for international dogs coming from another country.

    PATIENCE is KEY!

    Recognizing that their lives have done a complete 180 and it is your job to make sure you set them up for success is the key to a successful transition period.

    Even house-trained dogs may forget their potty habits and have accidents. Some dogs may shy away from you until they trust you. Show your new furry friend that they're safe with you and be patient as it may take a few days to several months for them to settle in, depending on their personality. Remember that each dog is unique and will take their time to adjust.

    Some dogs may experience tummy upsets and diarrhea due to stress and it is important to document any physical reactions they may be experiencing so your Adoption Advisor can properly support you during this time.

    If you're facing any issues or have any questions during the post adoption transition period about your new dog from Urban Tails Rescue, feel free to contact us anytime. We'll do everything possible to help you both adjust.

    An Urban Tails rescue is an Urban Tails rescue for life and we will always be a part of their support system.

  • When you adopt a puppy, you'll go through a transition period yourself! It's similar to having a baby.

    Expect frequent potty breaks as puppies don't have a fully developed bladder. You may have to wake up at night to take your puppy outside to potty.

    If you work, try to come home during lunchtime to let your pup out. If you can't, it is strongly hiring a pet sitter. Alternatively, you could use an X-pen and create a designated potty area. Remember, puppies have to go potty multiple times a day, so plan accordingly.

    We suggest recording every time your pup goes potty (both outside and accidents) to monitor their pattern and frequency. Puppies are notorious for chewing on anything they can get their teeth on. Avoid leaving anything that they shouldn't chew on within their reach.

    To ensure your dog's safety and the longevity of your belongings, it's important to supervise them until they have learned what is acceptable to chew on and what is off-limits.

    Even after puppy proofing your home, it's still possible for your dog to develop bad habits if left unsupervised.

    Additionally, it's important to note that dogs may chew on items to relieve stress, so providing appropriate chew toys can help redirect their behaviour.

    Remember, dogs don't understand the value of your belongings and don't chew things to spite you, so it's up to you to keep valuable items out of their reach.

    Ensuring that your dog gets enough exercise is essential for their overall well-being. Dogs that don't get enough exercise can become bored, destructive, and overweight.

    If you have a busy schedule that limits your ability to give your dog the exercise they need, consider hiring a professional service to help out. Not only will your dog benefit from the extra activity, but you'll also have peace of mind knowing that they're in good hands.

    It's also a good idea to have a backup plan in case of last-minute trips or unexpected circumstances. Consider using a professional boarding service that can provide a safe and comfortable environment for your dog when you're unable to be with them.

    It's important to establish a relationship with a veterinarian clinic as soon as possible- this means before even adopting a dog. Waiting until your dog has a medical issue is not ideal.

    When you receive your new dog's vet records from Urban Tails Rescue, you should contact a clinic to establish their file. It's recommended that you schedule an appointment within the first few weeks of adoption to start building a relationship with your vet.

    This can make future vet visits smoother and less stressful for both you and your dog. In case of an emergency, having an established relationship with your trusted vet can help you feel more at ease seeking medical attention.

    If you are a new pet owner and don't know where to start- LET US KNOW! We can recommend some local clinics we have a relationship with.

  • When you bring home a new dog, it may be tempting to relax the rules, but it's crucial to resist this urge.

    Starting with clear expectations and boundaries will help prevent bad habits from forming and make your pet feel more secure.

    Rules and structure are essential for dogs, just as they are for children. Knowing what is expected of them and the consequences of breaking the rules can help your dog feel secure and comfortable in your home. This can also help maintain order in the household, particularly if you already have other pets who follow the rules.

    It's important to remember not to pity your dog. Instead, focus on the present moment and provide your pet with a happy and caring environment.

    If you leave your new dog unsupervised, make sure to crate him until he has learned the rules, as this can help prevent bad habits from forming.

    Additionally, if you don't want your dog on the furniture, do not let them on the furniture just because they are new in the home.

    REMEMBER: PRIVILEGES ARE EARNED, THEREFORE, RESPECTED.

    Expect your dog to break the rules in the beginning, as dogs have a hard time generalizing rules from one room to another. It's important to have a sense of humour and be patient with your dog, as it can take 30-50 or more repetitions for them to understand a command fully.

    Always remember, depending on the environment your new dog came from, some behaviours were allowed, maybe for a very long time. So, if it takes them longer to understand something that was always allowed- is not allowed any longer, well it's going to take them some time to figure it out.

  • Introducing your new pet to your current pets can be a stressful experience for everyone involved. Here are some suggestions to ensure a smooth transition:

    1) Before bringing the new pet home, arrange a meet-and-greet outside the house, preferably on a walk so that they can get to know each other and feel more comfortable together.

    2) When you bring the new pet home, introduce them to your other pets gradually and safely. Start by having the new pet in a crate, which will allow everyone to see and smell each other without any physical contact. Wait until all the pets are calm and relaxed before you start introducing them on a leash.

    3) It's important to be patient during the introduction process and to go at the pace that feels comfortable for everyone. Don't try to rush things or force the pets to be friends before they're ready.

    4) Stick to your current pet's routine to make sure they don't feel left out or neglected. And don't forget to spend quality time with each pet individually.

    5) Supervise all interactions! This is a time to set them ALL up for success- not failure because you rushed the process.

    6) Enforce rules consistently, and don't allow any bad behaviour from EITHER pet- new or the OG.

    We know this can be a hard pill to swallow but generally new dogs pick up unwanted behaviours from the resident dog- not the other way around.

    Think of this as an opportunity to not only properly transition your new dog, but provide new stimulation to your resident pet (sometimes they have been with us for so long that we forget they too can use a refresh on things).

    7) Do not feed animals together. Food resourcing is the number one cause for animals in the home to develop negative relationships and this is one area in their lives you should never take the risk. They are instinctual animals, not humans. Food is their most valuable resource and you need to honour and respect that this is inherently a part of who they are.

    Finally, keep a close eye on all pets during the adjustment period and watch for signs of stress or discomfort. If necessary, separate them to give them a break and make sure all cats have an easy escape route.

  • Preparing your children for the arrival of a new dog is important to ensure a smooth introduction. Here are some tips to help your children understand boundaries and interact safely with the new furry family member:

    1) Introduce your children to the new dog before bringing him home.

    When the new dog arrives, keep him on a leash and have your children sit down to greet him. This will help keep everyone calm.

    2) Always supervise children and dogs to ensure everyone's safety, regardless of the dog's size.

    Teach your children to be gentle with the dog and not to pinch, pull, or squeeze him.

    If your dog is nervous, ask your children to give him space until he is comfortable with them.

    3) Don't allow children to feed the new dog or have any part of their meal time.

    4) Ensure that both the children's and dog's toys are kept separate.

    5) Young children should not walk the dog. I know this can be a great moment to capture however it is unsafe for not only the dog but for children.

    6) Provide a designated "safe" place for the new dog, such as a crate, and instruct your children not to disturb him when he is in his safe space.

  • Crate
    Food
    Training Treats
    Bowls
    Disposable waste bags
    Toys
    Collars (martingale + flat)
    Leashes
    Bed
    Stimulation activities such as sniff mats, puzzles etc.
    Air Tag (tracking device, can be attached to collar)

    For Cats
    Additional items:
    Litter Box
    Litter
    Litter Scoop
    Feliway (anti anxiety spray, useful for new introductions to environments or other animals)
    Scratch Posts
    Travel Carrier

Daycare + Dog Walking

Pet FOOD + Supply stores

  • Bone and Biscuit - 145 E Liberty Street, Toronto, ON

    Knick Knack Paddywhack - 481 Queen Street East, Toronto, ON

  • Otis & Allen - 2500 Appleby Line, Burlington, ON

    Back to the Bone - 495 Walkers Line, Burlington, ON

  • Pet Valu - 900 Tower St S, Fergus, ON

  • By request - contact Urban Tails Rescue to coordinate.